Shipping policy

FREE SHIPPING ON ORDERS OVER $50. 

If your package is lost in transit email us at hello@soclo.shop so we can file a claim for the package. Once the investigation is complete and your package cannot be located we will refund you for your order or provide a replacement if available. USPS mail must be in transit for 15 days before we can file a claim for the package. 

REFUSED OR UNDELIVERABLE PACKAGES: If you refuse a confirmed order you will be charged for the actual cost of shipping to you. Undeliverable packages due to error on your part will require re-shipment and will be charged to you.

Please Note: We are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to assist and you will need to contact the shipping carrier directly. No refunds will be issued for packages marked as delivered. 

We are not responsible for any delays caused by the mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact USPS or UPS directly if your items are not delivered on time.